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Returns
You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable.
All returns must be accompanied by the packing slip. When you return an item, please indicate the reason for the return on the packing slip.
You may want to insure your return; we cannot be responsible for lost or misdirected returns.
A 15% restocking fee may be deducted from the amount of the refund if the return is not a result of our error.
If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Items returned after 30 days will not receive a refund.
Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to:
Cowboy Chris' Western Wear & Gifts
PO Box 472
Barboursville, WV 25504
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
We will not issue refunds for:
*Items that are returned more than 30 days after delivery.
*Any item that has obvious signs of use.
*Any item not returned in the condition it was received.
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If you have any questions regarding your order, please feel free to contact us at:
cowboyup@cowboy-chris.com
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